Shipping & Returns

We have a reputation for fast, friendly service, and we work hard to keep it! We will ship on the same day we receive your order or the next business day for in stock items. Online (web site) orders are processed during regular business hours (see below). Harp orders usually require an extra two days if a box needs to be built.

Ordering By Phone
Although all our music is listed online, some customers prefer to call. Please have your credit card number ready, even if you have ordered from us previously. We do not keep that information in our computers for reasons of security. It’s also a big help to us if you have the part numbers of the items you are ordering. Our company is quite small, so sometimes you may have to leave a message.  You can always see our inventory at www.folkharp.com

Ordering By Mail
Please include the title, part number and quantity with credit card information or check, and mail to:

Melody’s Traditional Music
21626 Gentry Rd
Cypress, TX 77429

Ordering Online
Our web site provides you with an “electronic shopping cart” for your ordering convenience. As you browse through our store, add items to your cart by clicking Buy Now! or Add to Cart. When you are finished adding items to your cart, click the Checkout button You then provide your customer information, delivery information, and payment information. After you confirm your order, it will then be transmitted to us. We use highly secure order processing to ensure the privacy of the information you submit. We do not keep credit card information on file or on the premises, unless specifically requested.

Payment Methods
Melody’s accepts Visa, Mastercard, Discover and American Express, as well as money orders and personal checks in US funds drawn on a US bank. We are not able to provide customers with financing or similar payment plans. We are working on PayPal, and that address is melodytradmusic@gmail.com

Please note that our 2009 printed catalog was the last printed catalog that we produced.  Our web site now serves as our catalog.  We realize that you can’t take our web site to bed and page through it, but it does save trees in the environment and it keeps Mary sane.

Shipping
Shipping rates on phone and mail orders are based on the total weight of your order as displayed on the shipping section of the checkout process. You will always receive a calculated shipping amount when you order via the web site.

If you order online, you are given several choices on shipping from media mail to UPS. Please remember that media mail, which is the most economical, is restricted to Books, CDs, Tapes, and other printed material

If no shipping charge is displayed, you will be contacted with the charge based on item, destination and service options.

Shipping Method: We usually ship via Media Mail, as most of our orders are for books. First Class Mail or Priority Mail dependent on the weight or your request. If your package is fairly heavy or has sufficient value, we use UPS. Heavier items may be sent via freight carrier. We select the shipping method that is the most reliable for the lowest cost. We must have your street address or RR# to ship UPS, not a post office box number.

Need it Fast? We can ship your order to you via Overnight, 2-Day, or 3-Day delivery for an extra charge. Our preferred methods for overnight shipping are UPS and FedEx. We ask that you place your overnight order prior to 11 AM or earlier, giving us enough time to pack it properly.

International Orders: If this is an international order (outside the Continental USA) you are given the choice of First Class International, Priority International, and Express Mail International. Please note that First Class Mail International is not trackable or traceable. If you wish your shipment to be insured, please let us know in the Comments for your order and we will get back to you with an updated total as soon as possible via the e-mail address provided to us.

Please note: Due to Internet fraud concerns, we do not ship to Nigeria or Indonesia.

Apologies to our Italian friends but we have suspended shipments of orders to Italy due to a high percentage of lost shipments with the Italian Postal Service.

Back Orders
In general, items that are not in stock are listed on the web site, but you are not able to order them.  Usually they are back in stock within 10 days.

Returns and Exchanges
If you are not satisfied with an item, you may return the item within 30 days of your purchase in new condition. We will gladly exchange the item for another, or issue you a refund, based on the purchase price of the item returned. You are responsible for return postage and for packing so that it returns to us in new condition.  Damaged returns because of poor packaging will be returned to you and we will not credit your account for them. Opened CDs, videos or DVDs will only be accepted on return if found to be defective.  Due to the copyright nature of recorded and printed media, Melody’s reserves the right to limit the number of returns from an individual.  If in doubt, call for an authorization.  We do not condone the practice of ordering something, making a copy and returning the original for a refund, as we represent many artists who make their living by selling their products.

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